Seller FAQ

What is The Food Lovers Marketplace?

It's an e-commerce marketplace that brings togethers sellers and buyers in the food and beverage industry in Australia.

Seller creates an account

To create an account, register as a vendor. Once your account has been set-up and verified, you will have your very own storefront.

Seller lists products

You can add as many products as you have to offer, customise them and add a suitable delivery method. Admin approves all products before they go live.

Buyers search for products

Buyers search for products in their local area. They will contact you for further information before placing an order.

Buyer places order

A buyer pays for their order at checkout and their funds sit in an escrow account. An order confirmation email is sent to you and the customer.

Preparing the order

You can start preparing the order once you have received confirmation. Update any information in the order notes. The customer receives notifications on order updates.

Order dispatch

Let the customer know when the order has been dispatched or if it is ready for collection.

Order completion

Once the customer has received their order, update the order status to 'Completed' and the funds from the order will be released into your payment wallet.

Frequently Asked Questions

The Food Lovers Marketplace is only open to Australian Food & Beverage producers. If you are a home baker, a local farmer, a butchery, a home cook who makes food, or even a restaurant/cafe which makes extra products on the side, we encourage you to register. 

You will be asked to provide a copy of your ID and proof of your address when setting up your account. You will also need to have a Food Business License from your local council depending on the types of products you are selling. We will request a copy of this. Please check your local council website for more information on licensing. You will also need a PayPal account to withdraw funds. Apart from that, you’re all good to go. 

Cakes, desserts, cheese-platters, dairy products, fresh produce, pre-made meals, muesli and more. Check out our list of categories or contact support if you are unsure. 

Firstly, we do not condone the selling of anything that is illegal. 

Only food related products can be listed, we will not approve any merch, cookwear or cutlery. 

Packaged products that are produced overseas will not be approved either. View our full Sellers Policy here.

No, we take GST directly from the customer and pay it to the Australian Tax Office on your behalf. If you are already registered for GST, we can pay the GST back to you.

Your safety is important to us, and we can totally understand if you would like to keep your home address private. You can choose to leave out your address from your storefront. We would recommend, having your suburb or street name as your location. It is important to add a location as it is required for our geolocation search. 

Your home is your safe place. We would recommend setting your pick-up location at a public place for your safety. Ensure that the customer knows the pick-up time. Shopping malls, community centres and cafes make for great pick-up spots. View more information on managing a pick-up here

You can choose the areas you would like to deliver to. Add the relevant postcodes in shipping section of your store. 

We take no upfront payments. It’s for free to list your products. We only take a 10% commission  fee once you have sold an item. 

You’re not alone! Some of you might be starting out and it is understandable if you don’t have all your branding sorted. We would recommend using Canva (it’s for free) and you can create a logo (or any creative) using their simple and free tools. 

Once the customer has received their order and the order status has been updated to ‘Completed’, the funds will be made available in your Payment Wallet on your dashboard. Withdraw as required ($50 min) into your PayPal account.

No, we don’t ask for your credit card details at all. You will need a PayPal account that links to an Australian Bank Account. 

You most certainly can! We don’t mind if you have your own store or website, as long as your Marketplace orders are managed within Marketplace for the customers safety. 

We have created tutorials to assist you through-out the set-up process. An induction is offered to all vendors when they sign-up. This is conducted through Zoom (multiple time slots available). If you get stuck with set-up, give us a call and we can assist you. If you require a full profile set-up, this can also be arranged via Zoom or in person. 

How to set-up your store

The tutorial below shows you how to set-up your vendor store on the Food Lovers Marketplace in under 20 minutes. 

Play Video