Refund Policy

Refund Guaranteed

Haven't received your order? No worries, we can help with that.

The Food Lovers Marketplace offers a refund guarantee on orders that have not been received. If a seller fails to deliver the requested items as agreed, you are eligible for a full refund. In the first instance we suggest getting in contact with the seller, if you cannot come to an agreement, let us know and we can process a refund for you. There are some situations where we cannot assist with a refund:

Refund Process

If you have not received your order, you should:

Contact the seller

Contact the seller directly to check the status of your order.

Come to an agreement

Try to come to an agreement with the seller or request a refund from them.

Contact support

If you cannot get in contact with the seller, or if they are not being responsive, contact support.

Refund processed

We will process a refund for your order.

Sellers Refund Policy

All other refunds

Non refunds

For all other refunds and returns, check the individual sellers policy. We will not be able to mediate for the buyer in the following situations: 

  • If the order is properly packaged by seller and later damaged by the delivery carrier
  • If the items have been impacted after delivery is complete
  • If the products are as described but don’t meet the buyers expectations
  • If the seller and admin have been unable to get in contact with the buyer throughout the purchase process
  • If the order is placed outside of Marketplace

Dietary specific orders

If you have advised a seller of a specific dietary requirement, and the order does not meet the request, you will be eligible for a refund. Please contact support immediately in such a case. If you do have a specific dietary requirement, but fail to advise the seller, the seller will not be held liable.