Your safety is important to us...
which is why we have added extra measures to ensure that your shopping experience is simple and safe. When in doubt, get in contact with us, and we will take care of the rest for you. Simple.
We check for verification, so you and your loved ones can be safe
By law, anyone who handles or prepares unpacked food is required to have a food business licence. The law varies depending on your local council. In order to list on The Food Lovers Marketplace, all sellers have to present a copy of their Food Business License.
In some council areas, a Food License is not required for certain products eg., fresh produce, teas & coffee, confectionary etc. Please check with your local council for more information on licensing.
If you have purchased a product that has not been prepared in a sanitary environment and does not meet, health standards, leave a review on the sellers page.
Refunds & Dispute Resolution
Online shopping shouldn't be stressful. Haven't received your order? No worries, we can help out with that.
Our Buyer Protection Policy ensures that you can get a full refund if:
- You have not received your order in full
- You have been unable to resolve the matter with the seller
- The seller has been unresponsive
If you haven't received your order (as suggested by the delivery times/seller), you can either submit a refund request directly to us or you can contact the seller to make an alternate arrangement. If you and the seller cannot come to a suitable agreement, let us know and we can help out. There are some situations where we will not be able to mediate eg., in the case where you provide the wrong delivery details. Please see the Refund Policy for more information.